You can also delete your Rentzo account from inside the app. After confirmation, the account is deactivated and permanently deleted after 30 days unless you sign in again.
How to delete your account in the app
- Open the Rentzo app on your iPhone or Android device.
- Sign in to the account you want to delete.
- Go to the Profile tab.
- Tap Delete account.
- Read the confirmation, then confirm deletion.
After you confirm, your account is scheduled for deletion in 30 days. Logging in to the app within 30 days automatically reactivates the account. After 30 days, deletion is permanent and cannot be undone.
If you cannot access the app
Use the form above, or email us from the phone number associated with your account and ask us to delete it. Include the name shown on your profile so we can find the right account.
Send your request to support@rentzo.app or use the contact form. We typically complete account deletion requests within 1–2 business days after verifying the account.
What is deleted
When your Rentzo account is permanently deleted, we remove:
- Your profile (name, display name, photo, phone number, and email if provided)
- Account type and profile preferences
- Saved searches and other personal app settings
- Property listings you published
- Community posts and comments you created
- Your in-app messages and chat history
What may be retained
Some information may be kept only as needed to operate the Service, resolve disputes, prevent abuse, or comply with legal obligations. This can include:
- Records we are required to keep by law
- Information needed to investigate fraud, abuse, or safety reports
- Anonymized or aggregated usage data that can no longer identify you
- Copies of messages still visible to other participants, shown without your profile
We do not keep your account for marketing after you request deletion. See our Privacy Policy for more detail.
Need help?
If you have questions about deleting your Rentzo account, contact support@rentzo.app.