Adnora (“we”, “us”, or “our”) operates the Rentzo - Homes & Realty mobile application and this website (collectively, the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
1. Information we collect
Account and profile information
When you create an account or update your profile, we may collect:
- Name and display name
- Phone number (used for sign-in and verification)
- Email address (if provided)
- Profile photo
- Account type (for example, owner or agent)
- Profile preferences and saved searches
Property listings and content
If you publish or interact with listings, we may collect:
- Property details, pricing, descriptions, and categories
- Photos and media you upload
- Property location and map coordinates
- Listing status and activity related to your posts
Location information
With your permission, we may collect your device’s location to show nearby listings on the map, improve search results, and help you set a location when publishing a listing. You can control location access in your device settings.
Messages and communications
When you message other users through the app, we store the content of those conversations so they can be delivered and displayed in your inbox. Messages are visible to participants in the conversation and are not public.
Community and explore content
If you post or interact with community content, we may store your posts, comments, and related activity as part of operating those features.
Device and usage information
We may automatically collect certain technical information, such as:
- Device type, operating system, and app version
- Unique device or app identifiers
- IP address and general usage data
- Crash logs and performance data to improve reliability
2. How we use your information
We use the information we collect to:
- Create and manage your account
- Authenticate you and keep the Service secure
- Display, search, and recommend property listings
- Enable messaging between users
- Operate community and explore features
- Provide customer support and respond to enquiries
- Improve, maintain, and develop the Service
- Comply with legal obligations and enforce our terms
3. How we share information
We do not sell your personal information. We may share information in these situations:
- With other users: Your public profile, listings, and messages you send are visible to other users as part of the Service.
- Service providers: We use trusted third parties to help operate the Service, such as authentication, hosting, analytics, and cloud storage providers.
- Legal reasons: We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of users and the Service.
- Business transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4. Third-party services
The Service may use third-party services that collect information according to their own policies, including:
- Firebase (authentication and related app services)
- Cloud hosting and database providers used to store app data
- Map and location services used to display property locations
We encourage you to review the privacy policies of any third-party services you interact with through the app.
5. Data retention
We retain your information for as long as your account is active or as needed to provide the Service, resolve disputes, enforce agreements, and comply with legal obligations. You may request deletion of your account by contacting us.
6. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your choices and rights
Depending on your location, you may have the right to:
- Access, update, or correct your profile information in the app
- Withdraw permissions such as location, camera, or photo library access in device settings
- Request deletion of your account or certain personal data
- Object to or restrict certain processing of your information
- Contact us with questions or complaints about your privacy
8. Children’s privacy
The Service is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. International users
Your information may be processed and stored in countries other than your own. By using the Service, you consent to the transfer of your information to facilities and service providers located outside your country, where data protection laws may differ.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the Service after changes become effective means you accept the revised policy.
11. Contact us
If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at support@rentzo.app or visit our contact page.